Orders
What is your return policy?
You may return unused and unopened items within 30 days of receiving your order, in accordance with EU consumer law. Items must be returned in their original condition and packaging.
Which items cannot be returned?
Due to the nature of our products downloadable files, and used or personalized items cannot be returned. This helps us ensure quality and hygiene for all customers.
How do I start a return?
To initiate a return, please contact us at assist@aspiracredere.com within 30 days of delivery. Include your order number and reason for return, and we’ll guide you through the next steps.
Register your return: To start a return, please contact our customer service team. You will receive all necessary instructions and return details.
Item condition: Items must be returned in the same condition in which they were received. Please ensure that all original packaging, labels, and accessories are included.
Return timeframe: Returns must be requested and shipped within 30 days of the purchase date.
Return shipping costs: Return shipping costs are the responsibility of the customer. Please note that original shipping fees are non-refundable.
Refunds: Once we have received and inspected the returned item, the purchase amount will be refunded to the original payment method.
Shipping
Where do you ship to?
We ship worldwide.
No matter where you are, we’re grateful to be part of your journey. Please note that delivery times and shipping costs may vary depending on your location.
How Long Will It Take For My Items To Ship?
Orders are typically processed within 1–3 business days. Once shipped, estimated delivery times are:
Please note that delivery times may vary during busy seasons or special launches.
Will I receive a tracking number?
Yes, once your order has been shipped, you’ll receive a confirmation email with a tracking number, so you can follow your package every step of the way.
What if my order is delayed or arrives damaged?
If your order is delayed, lost, or arrives damaged, we apologize that you received a damaged item. Please contact us within 48 hours of delivery, and we’ll do our best to resolve the issue with care and intention.
Returns
What is your return policy?
You may return unused and unopened items within 30 days of receiving your order, in accordance with EU consumer law. Items must be returned in their original condition and packaging.
Which items cannot be returned?
Due to the nature of our products downloadable files, and used or personalized items cannot be returned. This helps us ensure quality and hygiene for all customers.
How do I start a return?
To initiate a return, please contact us at assist@aspiracredere.com within 30 days of delivery. Include your order number and reason for return, and we’ll guide you through the next steps.
Register your return: To start a return, please contact our customer service team. You will receive all necessary instructions and return details.
Item condition: Items must be returned in the same condition in which they were received. Please ensure that all original packaging, labels, and accessories are included.
Return timeframe: Returns must be requested and shipped within 30 days of the purchase date.
Return shipping costs: Return shipping costs are the responsibility of the customer. Please note that original shipping fees are non-refundable.
Refunds: Once we have received and inspected the returned item, the purchase amount will be refunded to the original payment method.